Privacy Policy

This Privacy Policy explains how Memsaab ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our website. We handle personal information in accordance with the New Zealand Privacy Act 2020. By using our website, you acknowledge you've read and understood this Policy.

1. Information We Collect

1.1 Types of information

  • Name
  • Email address
  • Phone number (including WhatsApp, where you provide it)
  • Billing and shipping addresses
  • Payment information (processed securely by our payment provider — we don't store full card details)
  • Automatically collected data such as cookies and usage data

1.2 How we collect it

  • When you provide it through forms on our website
  • When you place an order
  • When you subscribe to our newsletter or offers
  • When you contact our support team
  • Automatically, via cookies and tracking technologies

2. How We Use Your Information

  • Processing and fulfilling your orders
  • Providing customer support
  • Sending order and shipping updates
  • Responding to your enquiries
  • Improving our website, products, and services
  • Sending promotional emails and offers (you can unsubscribe at any time)

2.1 Retention

We keep personal information only as long as needed for the purposes above, or as required by law.

3. Sharing Your Information

3.1 Service providers

We share personal information with trusted providers who help us run our business — for example payment processors, shipping carriers (NZ Post and partners), and our hosting provider. They may only use it to perform their function and must keep it secure.

3.2 Marketing & analytics partners (overseas)

To measure and improve our advertising, we share limited data with the following overseas providers. Where possible this data is hashed (encrypted) before sharing:

  • Meta (Facebook/Instagram): hashed customer data via the Meta Conversions API, to measure ad performance. Meta processes data outside New Zealand.
  • Google: reCAPTCHA (bot protection) and analytics, which process data outside New Zealand.
Under the NZ Privacy Act 2020, we tell you when your information may be shared with parties overseas. The providers above operate outside New Zealand and are bound by their own privacy frameworks.

3.3 Legal compliance

We may disclose personal information where required by law, or to protect our rights, investigate fraud, or respond to a lawful government request.

4. Where Your Data Is Stored

Our website and customer data are hosted with our hosting provider on servers located in Sydney. Some service providers named above may process data in other countries. Where your information is transferred overseas, we take reasonable steps to ensure it's protected in line with the NZ Privacy Act.

5. Protecting Your Information

5.1 Security

We use reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, so we can't guarantee absolute security.

5.2 Your account

You're responsible for keeping your account credentials confidential and for activity under your account. We recommend a strong, unique password.

6. Your Rights

Under the NZ Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Correct information that's wrong or out of date
  • Request deletion, subject to any legal obligations we have
  • Withdraw consent to marketing at any time, and object to certain processing

To exercise any of these, contact us using the details below.

7. Cookies & Tracking

We use cookies and similar technologies to improve your experience and understand how our website is used, including for advertising measurement (see section 3.2). You can manage or reject cookies through your browser settings.

8. Changes to This Policy

We may update this Policy from time to time. We'll note significant changes on our website or by email where appropriate.

Contact Us

For any questions or requests about this Policy or your personal information, contact our Privacy Officer:

If you're not satisfied with how we handle your information, you can contact the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz.