Welcome to Memsaab

Memsaab is a New Zealand-based ecommerce platform offering an exquisite range of women’s Indian clothing. By accessing and using our website, you accept these Terms and Conditions in full. If you disagree with any part, please refrain from using our website.

1. Definitions and Interpretation

• 1.1 “Memsaab” refers to our company, including employees, agents, and representatives, providing women’s Indian clothing via ecommerce.
• 1.2 “Website” refers to Memsaab’s online platform where customers can browse and purchase products and services.
• 1.3 “Customer” refers to any individual or entity that uses or purchases products from Memsaab’s website.
• 1.4 “Products” refer to women’s Indian clothing and related accessories available for purchase on the website.
• 1.5 “Services” include any additional offerings provided by Memsaab, such as alterations, customization, and customer support.

2. General Terms

• 2.1 Age Requirement: By using Memsaab’s website, you confirm that you are at least 18 years old or of legal age in your jurisdiction to enter a binding agreement.
• 2.2 Sales Region: Memsaab currently serves customers in New Zealand and Australia. Purchases from other regions may not be accepted at this time.
• 2.3 Amendments: Memsaab reserves the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review them regularly.
• 2.4 Continued Use: Your continued use of the website after modifications indicates acceptance of the updated Terms and Conditions.
• 2.5 Right to Refuse: Memsaab may refuse service, terminate accounts, or cancel orders at its discretion, especially if a customer’s actions violate laws or compromise Memsaab’s interests.

3. Ordering and Purchasing

• 3.1 Accurate Information: Customers agree to provide complete and accurate details when placing orders, including personal and payment information.
• 3.2 Order Acceptance: All orders are subject to availability and acceptance by Memsaab. Memsaab reserves the right to reject or cancel any order at its discretion.
• 3.3 Pricing: Prices are displayed in NZD or AUD and may change without notice. Additional charges, such as shipping fees and taxes, may apply.
• 3.4 Payment: Full payment is required at the time of purchase, unless otherwise agreed. Accepted payment methods include credit/debit cards and electronic transfers.
• 3.5 Payment Security: Memsaab implements reasonable measures to secure your payment information, but is not liable for unauthorized access or data loss during transmission.

4. Pricing Notice

• 4.1 Standard Sizes (38-44): Products in sizes 38 to 44 are offered at the standard rate (e.g., 100 NZD).
• 4.2 Extended Sizes (46-50): Due to additional fabric and stitching costs, products in sizes 46 to 50 will incur an additional charge of 20 NZD.

5. Shipping and Delivery

• 5.1 Prompt Processing: Memsaab aims to process and ship orders promptly. Delivery times may vary based on the destination and product availability.
• 5.2 Shipping Costs: Shipping costs and estimated delivery times are displayed at checkout. Customers must provide accurate shipping information to avoid delays.
• 5.3 Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
• 5.4 Risk Transfer: Risk of loss or damage transfers to the customer upon delivery. Customers should report damaged items within 48 hours of receipt.

6. Returns and Refunds

• 6.1 Customer Satisfaction: Memsaab values customer satisfaction. If you are unsatisfied with your purchase, you may be eligible for a return or exchange under our Return and Refund Policy.
• 6.2 Suit Returns: To initiate a return, contact customer support within 5 days of receiving the item. The item must be unused, in original condition, and returned with original packaging and tags within 5 days.
• 6.3 Refund Process: Refunds are issued to the original payment method, excluding shipping charges, customs duties, or taxes.
• 6.4 Exclusions: Personalized or customized items may not be eligible for returns unless defective or damaged upon receipt.

7. Intellectual Property

• 7.1 Ownership: Memsaab retains all rights to its website content, design, logos, trademarks, and intellectual property.
• 7.2 Prohibited Use: Customers may not use, reproduce, distribute, or modify Memsaab’s website content without explicit permission.
• 7.3 Legal Action: Unauthorized use of Memsaab’s intellectual property may result in legal action.

8. Limitation of Liability

• 8.1 Indirect Damages: Memsaab is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• 8.2 Liability Cap: Memsaab’s liability for direct damages is limited to the amount paid by the customer for the specific product or service.
• 8.3 Warranty Disclaimer: Memsaab disclaims all express or implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.

9. Governing Law and Jurisdiction

• 9.1 Governing Law: These Terms and Conditions are governed by the laws of New Zealand.
• 9.2 Dispute Resolution: Any disputes arising under these terms are subject to the exclusive jurisdiction of New Zealand courts.

10. Severability

• 10.1 Validity of Provisions: If any provision is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

11. Entire Agreement

• 11.1 Agreement Scope: These Terms and Conditions constitute the entire agreement between Memsaab and the customer, superseding any prior agreements.

By using the Memsaab website, you confirm that you have read, understood, and agreed to these Terms and Conditions. For questions or assistance, please contact customer support.